Is a product name enough?
A short description such as “parts” or “accessories” often leaves important questions unanswered. Send the material, function, model and technical details so the team can assess the goods.
PROCONNECT / KNOWLEDGE
A clearer picture.
Before you ship.
Understand the details that shape your shipment. Practical guidance on documents, origin, costs and the questions worth asking early.
Start with the essentials ↓01 / PREPARATION
Good preparation starts
with the right questions.
You do not need every answer before contacting us. Start with what you know. We will help identify what needs checking for your goods and route.
- 01
The goods
A clear description, material, intended use, model and product photographs or specifications.
- 02
The transaction
Buyer and seller details, commercial invoice, currency and agreed shipping terms.
- 03
The movement
Origin, destination, ready date, packages, dimensions, weight and delivery deadline.
- 04
The supporting evidence
Packing list and transport details, plus any available origin evidence, licences or product approvals.
Find your starting point.
Four short guides to help you have a more useful conversation with your broker.
DOCUMENTS / 01
Paperless customs
Prepare the information before the goods arrive.
Registration, supporting evidence and shared documents.
Read guide ↗ ORIGIN / 02Form E & preferential duty
Origin evidence matters as much as the shipping route.
What to check before relying on a preferential rate.
Read guide ↗ COST PLANNING / 03Understanding import costs
Know which figures belong in your cost plan.
Separate customs charges from logistics costs.
Read guide ↗ RESPONSIBILITIES / 04Import support & delivery
Clarify who handles what before booking.
Agree the importing arrangement and final delivery scope.
Read guide ↗The details that
deserve an early check.
Do my goods need a permit?
Some goods are restricted and require permission from the relevant agency. Tell us exactly what is moving before booking so the applicable requirements can be checked.
Does shipping from China mean preferential duty?
The shipping country alone does not establish eligibility. Origin rules and the evidence for the goods need to support the treatment requested.
Is an arrival update the same as clearance?
Arrival, Customs release and delivery are different milestones. Follow the recorded stage and any outstanding requests for your shipment.
Turn preparation
into a shared workspace.
Keep shared files and outstanding requests with the shipment they belong to. Our customer portal and LINE experience help you see what needs attention.
Explore customer technology ↗Looking for an industry story?
Our news archive preserves earlier articles and their publication dates. Use it for historical context.
Browse the archive ↗Official reference points
Thai Customs · Prohibited & restricted goods ↗Thai Customs · Customs valuation ↗Department of Foreign Trade · ACFTA ↗General preparation guidance. Requirements depend on the goods, transaction and applicable rules. Confirm the details for your shipment with our team.
Discuss your shipment ↗