PROCONNECT / CUSTOMER TECHNOLOGY

Your workspace.
Your way in.

At your desk or through LINE. Keep shipment progress, shared documents and the next decision connected to the people handling your cargo.

Explore the customer portal ↙Meet the LINE Mini App ↙

DESKTOP / MOBILEONE CONNECTED WORKSPACELINE MINI APP

● ● ●Customer portal / illustrative preview↗

PROCONNECTExample Trading Co. · Demo account

YOUR SHIPMENT / PC-DEMO-001

Shanghai → Bangkok

Waiting for you

OCEAN IMPORT · PLANNED ROUTE

CN SHA→TH BKK

Shanghai Bangkok

YOUR NEXT STEP1 item needs attention

Product specification requested

Received
Departed
Arrived
Customs filing
Customs release
Delivered

OUTSTANDING REQUEST

Tell us more about your product.

Please share the product specification, including its material and intended use, for declaration preparation.

Send document · preview

Sample data · Simplified interface Explore the tabs above ↑

9:41▰

×Proconnect•••

PROCONNECTYOUR CUSTOMER WORKSPACE

Your shipments.
What’s next?

Follow progress and handle documents without searching through chat.

Needs my attention ↗1 outstanding document

Documents ↗View documents; open a shipment to upload

Invoices ↗View invoices and recorded balances

LINE connection ↗Manage your account link

Current shipmentsHistory

Shipment or reference ⌕

PC-DEMO-001Waiting for you

Example Trading · Ocean import

Expected date: 09 Sep · DemoOpen shipment / send documents →

Illustrative preview · Sample data

Interactive illustrations based on our customer workspace. Fictional data; simplified screens.

01 / THE CUSTOMER PORTAL

The full picture.
Room to work.

Open a shipment and bring its route, recorded milestones, shared files and costs into one workspace. See what needs a response, review a declaration version and keep the context close.

Open the customer portal ↗

02 / THE LINE MINI APP

A familiar way in.
A clearer next step.

Open your customer workspace through LINE. Check current shipments, find outstanding requests and open a shipment to send documents. The same customer access follows you.

Continue through LINE ↗

Two ways in. One connected workspace.

LINE is a convenient entrance to your customer workspace. You work with the same shipment records and account permissions, so your next step stays connected to the shipment.

Know what needs you.

Outstanding requests sit beside the shipment they belong to. Send the missing document or answer a question with the context in view.

Review with confidence.

Review the declaration version shared with you, confirm its details or request changes before the process moves on.

Understand the costs.

View issued invoices, recorded balances and duty and tax information when your account has financial access.

Illustration of a specialist reviewing product details with a tablet

PROCONNECT / PEOPLE & TECHNOLOGY

Intelligent preparation.
Human responsibility.

Behind your workspace, our specialists use assisted document processing and AI-supported classification research to organise information and investigate product details. Professional judgement remains central to the review.

For you, that means a clearer request for missing information, a declaration to review and an experienced team responsible for the next step.

Start with your Proconnect team.

We arrange access for your company and the permissions each contact needs. Link your own LINE account from the portal to use the LINE experience when activated.

Request a walkthrough ↗

Access is by invitation. Uploads, declaration confirmation and financial information depend on your permissions. LINE requires an activated connection and a linked account. Tracking coverage and update timing vary by shipment.

Your workspace.Your way in.